The Application of the PIECES Framework in Measuring User Satisfaction of the Final Project Management Information System (SIMANTA) in the Business Administration Department
Fatkhur Rochman
Eko Boedhi Santoso
Yulis Nurul Aini*
Erlangga Andi Sukma
In the era of digital transformation, higher education institutions are increasingly adopting information systems to improve administrative efficiency and service quality for students. This study analyses user satisfaction with the Final Project Management Information System (SIMANTA) in the Business Administration Department of the Malang State Polytechnic using the PIECES Framework. A quantitative descriptive method was applied by distributing questionnaires to 80 final-year students as respondents. The results of the study show that the overall level of user satisfaction is in the SATISFIED category with an average score of 3.92. Analysis per aspect reveals variations in achievement: the Service (4.20) and Information (4.10) aspects are the main strengths of the system, followed by Efficiency (4.00), which is also considered very satisfactory. Meanwhile, the Performance (3.80) and Control & Security (3.90) aspects still need improvement, particularly in terms of system stability during simultaneous access. The Economics aspect (3.50) was recorded as the area with the lowest score that requires special attention. The findings of this study identify that SIMANTA has succeeded in providing user-friendly services and quality information, but improvements are needed in the technical performance and economic value of the system. Based on the analysis results, recommendations for improvement are proposed, focusing on server performance optimisation, security mechanism enhancement, and system economic value optimisation. This research proves the effectiveness of the PIECES Framework as a comprehensive evaluation tool for identifying areas for improvement in information systems, while also providing an empirical basis for the future development of SIMANTA.
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