Supply Chain Management Analysis of Raw Material Order Fulfillment at Dialoogi Coffee and Bistro Pasuruan City
Aurah Azza Candhara Dewi*
Sri Hastari
Nurul Akramiah
This study examines supply chain management in fulfilling raw material orders at Dialoogi Coffee and Bistro in Pasuruan City. The objective of this study was to understand how supply chain management plays a role in the culinary industry, which requires efficiency and quality. The method used was descriptive qualitative through interviews, observation, and documentation. The results show efforts to improve efficiency through stock monitoring and a digital ordering system, but challenges remain from demand uncertainty, delivery delays, and raw material quality. Communication between teams is considered important, but responsiveness to urgent needs needs to be improved. The study concluded that improvements in inventory systems, supplier diversification, and quality control are necessary to achieve consistent customer satisfaction.
Akindipe, O. S. (2014). The role of raw material management in production operations. International Journal of Managing Value and Supply Chains, 5(3), 37.
Bungin, B. (2007). Qualitative research: communication, economics, public policy, and other social sciences. Jakarta: Kencana Pranata Media Group.
Creswell, J. W. (2017). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Fole, A., Immawan, T., Kusrini, E., Mail, A., & Dahlan, M. (2024). Gap Analysis And Enhancement Strategy For Supply Chain Performance In The Handicraft Industry of ISR Bone SMES: A SCOR Racetrack Approach. Journal of Industrial Engineering Management, 9(3).
Frazelle, E. H. (2016). World-Class Warehousing and Material Handling 2E (PB). McGraw Hill Professional.
Giannakis, M., Croom, S., & Slack, N. (2004). Supply chain paradigms. Understanding Supply Chains, 1–22.
Gunasekaran, A., Patel, C., & Tirtiroglu, E. (2001). Performance measures and metrics in a supply chain environment. International Journal of Operations & Production Management, 21(1/2), 71–87.
Heizer, J., Render, B., & Munson, C. (2020). Operations management: sustainability and supply chain management. Pearson.
Krajewski, L. J., Malhotra, M. K., Ritzman, L. P., Malhotra, M. K., & Ritzman, L. P. (2010). Operations management: Processes and supply chains (Vol. 13). Pearson New Jersey.
Mentzer, J. T., DeWitt, W., Keebler, J. S., Min, S., Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001). Defining supply chain management. Journal of Business Logistics, 22(2), 1–25.
Miles, M. B. A., & Huberman, M. (1994). Qualitative Data Analysis A Methods Sourcebook. In Experiencing Citizenship: Concepts and Models for Service-Learning in Political Science.
Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2009). Purchasing and supply chain management. South-Western.
Rahmania, A. D., Sutopo, W., & Rochani, R. (2022). Innovation and technology readiness level of mobile charging station swap battery: A conceptual study. Proceedings of the 3rd Asia Pacific International Conference on Industrial Engineering and Operations Management, Johor Bahru, Malaysia, 13–15.
Rozaki, Z., Ariffin, A. S., Ramli, M. F., Nurrohma, E., Ramadhani, N. N., Setyoasih, W. I., & Senge, M. (2024). Optimizing Coastal Management: A Comprehensive Value Chain Analysis Approach for Sustainable Economic Development in Java, Indonesia. Jurnal Ilmiah Perikanan Dan Kelautan, 16(1), 165.
Sugiyono. (2013). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.
Tien, N. H., Anh, D. B. H., & Thuc, T. D. (2019). Global supply chain and logistics management. Academic Publications, Dehli.