Performance Optimization through Compensation and Risk Management
Daman Sudarman*
The unlimited flow of trade in goods and services requires fast and accurate delivery services that can be tracked through online tracking. Goods delivery often experiences delays, overloading, and accidents. This affects the performance and compensation received by employees from each delivery. The aim of this research is to investigate how compensation and work-related accidents impact the performance of goods delivery at PT. Sicepat Ekspress Indonesia, with hazard operability study serving as a mediating factor. Through the use of a quantitative approach, data was collected using questionnaires from 95 participants. The findings indicate that compensation plays a crucial role in influencing work accidents, hazard operability study, and the performance of goods delivery employees. In addition, work accidents are also proven to have a positive and significant effect on hazard operability study and employee performance. Other findings indicate that hazard operability study has a significant effect on goods delivery employee performance. Thus, all tested variables have positive and significant relationships according to the proposed hypotheses. From an Islamic perspective, these research findings align with the values of tauhid and trade ethics that emphasize the characteristics of shiddiq, amanah, fathanah, and tabligh as foundations in conducting business. The application of these ethics is believed to improve service quality, customer satisfaction, and loyalty. Therefore, providing appropriate compensation, managing work accident risks, and implementing hazard operability study not only affect employee performance improvement, but also align with muamalah principles in Islam that prioritize honesty, justice, and mutual benefit.
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